Order Tracking
PLEASE ENTER YOUR TRACKING NUMBER TO RECEIVE INFORMATION ABOUT THE STATUS OF YOUR ORDER.
Note : Processing time usually takes between 3-7 days, but may take up to 2 weeks.
Please Contact us if your tracking number is not up after 2-3 weeks.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
FANSBYD: Answers to Common Questions
Popular Questions
Can I choose my delivery date?
Of course! You’re welcome to inform us your preferable delivery time range under “Special instructions for seller” in your Shopping Car Page and we will try our best to meet your request.
Do you do night delivery or weekends delivery?
Most of the parcels will be deliver by J&T and they do provides after 6PM delivery and Saturday delivery. You can let us know your preferable delivery time range under “Special instructions for seller” in your Shopping Car Page and we will try our best to meet your request.
How much is the delivery fee?
Free delivery worldwide over $50
How to track my order?
After we processing your order, you will receive an email notification with tracking ID.
You will tack by yourself via Order Tracking
Shipping
Can I change my delivery address/ Wrong delivery address given?
Yes! You can send an email to support@fansbyd.com and our customer service team will assist you to change the address accordingly.
Do You Ship Worldwide?
Yes, our main markets are in North America, Europe and Australia.
Where You Ship Goods From ?
Normally we ship the goods from China. meanwhile we have also warehouse in Texas. It depends on the situation of warehouse.
What Is The Shipping Cost ?
We charge $8.99 for shipping when an order is less than $50, and we ship free when an order is over $50.
How Long Will It Take To Receive The Package?
All items sold by FANSBYD are guaranteed to be delivered within 20 business days, with most items delivered within 5 to 10 business days.
How to track my order?
After we processing your order, you will receive an email notification with tracking ID.
You will tack by yourself via Order Tracking
What Shipping Carriers Do You Use?
We use UPS, FedEx and USPS as our carriers and require a signature confirmation from the customer upon delivery. The shipping method varies depending on the type of product.
Placing An Order & Payment Security
Where can I apply a promo code?
You can input your promo code under at your checkout page.
Is My Information Is Securing Using This Site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
What Payment Terms You Can Accept?
We currently support PayPal and most popular credit card payment methods on the market.
My Payment Was Declined, Why?
If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.
Can I Cancel My Order?
You may cancel or modify your order anytime prior to shipment. However, if the order has already been processed a 5% fee will be charged if you choose to cancel and paid using PayPal or a credit card. If you purchased using Affirm the fee can vary from 5-10%. This fee covers merchant fees that are charged to process and refund a credit card, PayPal account or Affirm.
If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit please contact us and we can try and have it returned to sender.
Returns & Exchanges
I received my order and it’s defective.
Oh dear! We are so sorry that the item(s) didn’t reach you in a good condition. But No worries, just send us an email to support@fansbyd.com and our customer team will arrange replacement(s) accordingly.
I received wrong item(s)/some of my item(s) is missing.
Oh No! We are so sorry about our mistakes. Please send us an email to support@fansbyd.com and our customer team will arrange exchange accordingly.
Can I Return My Product?
You may return the product for any reason within 30 days of the date of delivery. The returned product must be in good condition and not affect a second sale.
What Items Are Returnable?
With the exception of custom products, returns are possible as long as they meet our return policy.